Privacy Policy – g7777 Casino & Betting Platform

1 Introduction

g7777 ("the Platform", "we", "us") operates the online casino, sports betting, live casino and Bingo services available at g7777.wine and through the g7777 mobile app. As part of running these services, we collect and process personal data relating to the players who use the platform.

This Privacy Policy describes the types of personal data we collect, the reasons we collect it, how we use and store it, who we may share it with, and what rights you have as a player based in Pakistan. This policy applies to all players regardless of whether they access the platform via a web browser or the mobile app.

By creating an account on g7777, you confirm that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, the support team is available 24 hours a day through the live chat tool in the app and on the website, or by email at the address shown in the footer. Full details of your rights and how to exercise them are covered in Section 9 of this policy.

This policy should be read alongside the Terms and Conditions, which govern your overall use of the g7777 platform. Where any conflict exists between this policy and the Terms, the Terms take precedence except where data protection obligations require otherwise.

2 Data We Collect

g7777 collects personal data at different stages of your relationship with the platform. The categories of data we collect and the circumstances in which we collect them are as follows:

Registration data — When you create an account, we collect your full name, date of birth, residential address, email address and mobile number. This information is required to open and verify your account.

Identity verification data — We may request copies of identity documents such as your CNIC (Computerised National Identity Card) or equivalent to verify your identity before processing withdrawals or as part of account review processes. Verification documents are processed securely and are not retained longer than necessary.

Financial data — To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, we collect payment method details. The specific data collected varies by payment method — for example, a JazzCash transaction involves a mobile number and wallet reference, while a bank transfer involves account details. Card data is handled through secure payment processors and is not stored on g7777 servers.

Activity data — We record your betting and gaming activity on the platform, including the games you play, bets placed, amounts wagered, deposit and withdrawal history, bonus claims and session duration. This data is used for account management, fraud detection and responsible gaming monitoring.

Technical data — When you use the platform, we automatically collect technical information including your IP address, device type, operating system, browser type, app version, connection type and general geographic location based on IP. This data is used for security, fraud prevention and platform optimisation.

Communications data — If you contact customer support, we retain records of those communications — including live chat transcripts and email exchanges — to maintain service quality and resolve any disputes.

Marketing preferences — If you opt in to receive promotional communications, we record that preference and use it to send you relevant offers. You can update your marketing preferences at any time in your account settings.

3 How We Use Your Data

The personal data g7777 collects is used for specific, legitimate purposes related to operating the platform and serving players. We do not use your data for purposes that go beyond what is described in this policy without first informing you.

4 Payment Data

Processing PKR transactions on the g7777 platform involves handling sensitive financial information. This section explains specifically how payment data is managed.

When you deposit or withdraw via JazzCash or Easypaisa, your mobile number and wallet transaction reference are recorded to match the transaction to your account. These details are used only for payment reconciliation and fraud prevention purposes.

When you use Raast or direct bank transfer, your bank account details are used solely to process the transaction. Bank account numbers and IBAN details are stored securely and are accessible only to the payments team for transaction processing and dispute resolution.

When you pay by debit or credit card, card details are processed through a secure third-party payment gateway. g7777 does not store full card numbers on its own servers. Only a tokenised reference may be stored to facilitate future transactions on the same card, subject to your consent.

All financial data is transmitted over encrypted connections. g7777 does not display full payment method details within the account interface — only partial references (such as the last four digits of a card or the last few digits of a mobile number) are shown for identification purposes.

5 Cookies & Tracking

The g7777 website uses cookies and similar tracking technologies to make the platform work correctly, improve your experience and understand how players use the site. Here is a breakdown of the types of cookies used:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in, security tokens that protect your account and cookies that remember your language and regional preferences. These cannot be disabled without breaking core functionality.
• Functional cookies — Remember your preferences and settings, such as your preferred Bingo room type or live casino table filters, so you do not have to re-enter them each visit.
• Analytics cookies — Help us understand how players navigate the platform in aggregate — which pages are visited most, where players drop off in the registration flow, how the sportsbook is being used during PSL season, and similar insights. This data is anonymised before analysis.
• Security cookies — Used to detect unusual activity, prevent automated account access and protect the platform against fraud and abuse. These run in the background and do not affect your visible experience.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Analytics and functional cookies can be disabled without preventing you from logging in or playing.

The g7777 mobile app uses equivalent tracking technologies built into the app environment rather than browser cookies. App-level tracking data is subject to the same data handling rules described in this policy.

6 Data Sharing

g7777 does not share your personal data with third parties except in the specific circumstances described below. In every case, data shared with a third party is limited to what is strictly necessary for that party to perform their function.

• Payment processors — JazzCash, Easypaisa, Raast, banking partners and card payment gateways receive the transaction data necessary to complete your deposit or withdrawal in PKR. These providers operate under their own privacy policies and security standards.
• Identity verification providers — Where g7777 uses a third-party service to assist with KYC (Know Your Customer) verification, your identity documents and registration details are shared with that provider solely for the purpose of completing verification. Results are returned to g7777 and the raw documents are not retained by the provider beyond the verification process.
• Fraud and security services — Third-party fraud detection tools may receive technical and activity data to help identify suspicious behaviour, bot activity or coordinated abuse. This data is processed in anonymised or pseudonymised form where possible.
• Platform infrastructure providers — Cloud hosting, database and content delivery providers who store or process data on g7777's behalf are bound by data processing agreements that require them to handle data securely and only as instructed by g7777.
• Legal and regulatory disclosure — Where g7777 is required by law, court order or legitimate authority to disclose personal data, we will comply with that requirement. Where permitted, we will attempt to notify you of such a disclosure before it occurs.

7 Data Retention

g7777 retains personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations and resolve any disputes that may arise. The general retention periods that apply to different categories of data are as follows:

• Account and registration data — Retained for the duration of your account plus a minimum of five years after account closure, to meet standard financial record-keeping requirements.
• Transaction and payment records — Retained for a minimum of five years from the date of each transaction. Financial records must be retained for audit and dispute resolution purposes.
• Identity verification documents — Retained for the duration of your account plus up to five years after closure. Copies are deleted securely once the retention period expires.
• Betting and gaming activity records — Retained for the duration of your account. After account closure, aggregate or anonymised records may be retained for analytics, but personally identifiable activity records are deleted within two years of closure.
• Customer support communications — Retained for up to three years from the date of the last interaction, to support dispute resolution and service quality review.
• Technical and device data — Retained in identifiable form for up to 12 months. Log data used purely for security purposes is deleted on a rolling 90-day cycle unless retained as evidence of a specific security incident.
• Marketing preference records — Retained until you update or withdraw your preference. A record that you withdrew consent is kept to demonstrate compliance.

When data reaches the end of its retention period, it is deleted or anonymised securely. Players may request early deletion of certain categories of data — see Section 9 for details of your data rights and how to exercise them.

8 Security Measures

Protecting your personal data is a priority for g7777. The platform employs a range of technical and organisational security measures to guard against unauthorised access, loss or misuse of your data.

• Encryption — All data transmitted between your device and the g7777 platform is encrypted using TLS (Transport Layer Security). Sensitive data stored on g7777 servers — including financial records and identity documents — is encrypted at rest using industry-standard encryption algorithms.
• Access controls — Access to personal data within g7777's internal systems is restricted on a need-to-know basis. Staff members can only access the categories of data required to perform their specific role. Access logs are maintained and reviewed regularly.
• Account security tools — Players are encouraged to use strong, unique passwords for their g7777 accounts. The platform supports additional account security measures including login notifications and session management tools available in account settings.
• Fraud monitoring — Automated systems monitor account activity continuously for signs of fraud, unauthorised access or unusual behaviour patterns. Suspicious activity triggers alerts and may result in temporary account restrictions pending review.
• Third-party security standards — Payment processors and identity verification providers used by g7777 are required to maintain security standards appropriate to the sensitivity of the data they handle.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security concern relating to your g7777 account — such as a suspected unauthorised login — contact the support team immediately through live chat so that appropriate action can be taken without delay.

9 Your Rights

As a player on the g7777 platform, you have a number of rights regarding the personal data we hold about you. These rights are outlined below, along with guidance on how to exercise them.

To exercise any of these rights, contact the g7777 support team via live chat or email at the address shown in the footer. We may need to verify your identity before processing certain requests. We aim to respond to all data rights requests within 30 days.

10 Minors & Age Policy

The g7777 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account on g7777 or that data relating to a minor has been submitted to the platform, please contact the support team immediately so that the account can be reviewed and appropriate action taken.

During registration and at various points in the account lifecycle, g7777 performs age verification checks. Where an account is found to belong to a minor, it will be closed immediately, all balances will be returned to the payment source used, and the data associated with the account will be deleted except where retention is required for legal or anti-fraud purposes.

11 Policy Updates

g7777 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services we offer or changes in applicable data protection requirements. When updates are made, the revised policy will be published on this page with a new "Last Updated" date at the top.

For significant changes that materially affect how your personal data is used, g7777 will notify active players via email or in-platform notification where possible. We recommend checking this page periodically to stay informed of any updates.

Your continued use of the g7777 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.

12 Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal data has been handled, please get in touch with the g7777 support team through any of the following channels:

• Live chat — Available 24/7 directly in the g7777 app and on the website. This is the fastest way to reach the support team for urgent data concerns.
• Email — Write to [email protected] with the subject line "Privacy Request" or "Data Rights Request" so your message is routed to the correct team.
• FAQ page — Visit the FAQ page for answers to common questions about data handling, account verification and responsible gaming.

We aim to respond to all privacy-related enquiries within 5 business days, and to formally respond to data rights requests within 30 days of receiving them. For complex requests, we may need up to an additional 30 days and will notify you if this is the case.